returns and refund

We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to issue a full refund on most products, as long as it is within the relevant cancellation period.

 

To provide the best customer satisfaction, we provide the following solutions, highlighted below: Feel free to contact us if you have any questions regarding the Return & Refund Policy by email at the restaurant. For an immediate response, please call the restaurant. The preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

 

As stated, Upon receipt of the Goods, customer must checks the conformity of the food received to his order, completeness, and absence of claims to the appearance of the Goods received within 5 (five) minutes after the foods receipt.

FOOD ORDER ERRORS

If you receive food that is different from your receipt of purchase, we sincerely apologize. Please call and notify us within 5 minutes of receipt. You may come to pick up the correct food items. You will be refunded the sales price amount associated with the error.

FOOD ORDER INCOMPLETE

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call and notify us within 5 minutes of receipt and we will refund the amount to a credit card or we refund you with a Gift Card.

 

Please note: we do provide courtesy items such as disposable silverware. As per request, all other condiments will be provided. If we mistakenly omit a free courtesy item, you are welcome to let us know so we may address the issue to our staff. However, we cannot provide discounts, refunds or store credit.

 

FOOD DISSATISFACTION

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted, or in other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

CANCEL ORDER

Sorry, we cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or credit for non-food items or beverages.

 

Order Cancelled Pickup Partner

It’s possible your delivery Courier service is unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you are expecting the food to arrive. If a delivery courier made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

 

COMPLIMENTARY FOOD

Sorry, we cannot provide a refund or cash value for any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the return & refund policies, we will not be able to conduct future business with the customer.

 

 

*PLEASE NOTE: We strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature and consistency of some items may vary slightly after being packaged.

 

 

* If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund or credit. If the food has been discarded, repackaged or tampered with and we cannot verify its origin or issue, we cannot issue any discount, refund or credit. Also, we will only prepare a second food order in all situations. We will not prepare a third-order replacement

Order Summary

No products in the cart.

Find locations near you

Discover a location near you with delivery or pickup options available right now.